Who we are
Types of data we collect
What are cookies?
How are cookies managed?
The cookies stored on your computer or other device when you access our websites are designed by third party website developers for marketing and website use purposes.
What are cookies used for?
For technical purposes essential to effective operation of our websites, particularly in relation to site navigation. We use your IP address to ensure you see content that is specific to your country/region.
How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below: –
For Microsoft Internet Explorer:
Choose the menu “tools” then “Internet Options”
Click on the “privacy” tab
Select the setting the appropriate setting
For Google Chrome:
Choose Settings> Advanced
Under “Privacy and security,” click “Content settings”.
Choose Preferences > Privacy
Click on “Remove all Website Data”
For Mozilla firefox:
Choose the menu “tools” then “Options”
Click on the icon “privacy”
Find the menu “cookie” and select the relevant options
For Opera 6.0 and further:
Choose the menu Files”> “Preferences”
What happens if I disable cookies?
This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off.
When someone visits www.discoveribt.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
MAILING LISTS AND ONLINE FORMS
As part of the registration process on our website for our
Website contact forms
Support ticketing system
we collect personal information. We use that information for a number of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to send you marketing material; to check our records are right and to check every now and then that you’re happy and satisfied.
Your name, address data, email and contact number will also be stored on our CRM system. We don’t rent or trade email lists with other organisations and businesses, and you can ask to be removed from our mailing lists and CRM at any time by emailing email@example.com.
We use a third-party provider, MailChimp, to deliver our newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer at firstname.lastname@example.org.
We may share anonymised personal information with our resellers. We will only let them know about your interest and share your name and contact details if you have selected either the Email or Phone option under ‘I would like to be contacted by a reseller’ as part of your sign- up when visiting our website.
As part of the registration process when you attend an exhibition event, you are usually asked to provide your contact details, if we meet you during an exhibition event these details will usually be shared with us either by the event organisers in the form of a list. You may also provide us these details during the event to allow us to send you follow-up marketing/sales information. This information is held in our third-party provider, MailChimp (see section above) to deliver our newsletters, and will also be stored on our CRM system. Once again, we don’t rent or trade email lists with other organisations and businesses, and you can ask to be removed from our mailing lists and CRM at any time by emailing email@example.com.
We may share anonymised personal information with our resellers. We will only let them know about your interest and share your name and contact details if you have indicated you wish to be given information on product pricing so that they can contact you directly Sto discuss your requirements.
You have the right to ask us not to process your information for marketing purposes. We will always inform you (before collecting your information) if we intend to use your information for such purposes and seek your consent to do so. You can withdraw your consent for us to use your information in this way at any time.
How long do we keep your personal data for?
We will not retain your data for longer than reasonably necessary. Mailing lists will be updated annually.
If you have provided your data as part of Product Registration, this data will be kept for up to six years after the product warranty has expired (in order to comply with legal obligations).
In certain circumstances it may not be possible to determine the period for which personal information will be held, this can include where we hold personal information for the purpose of detecting and preventing fraud, or as we are required to in accordance with legal and regulatory requirements for retaining records.
When we dispose of your information, we will do so securely. We may continue to keep non-personally identifiable information for the purposes of research and statistical analysis to improve the services we offer.
Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer at firstname.lastname@example.org
Changes to this Privacy Notice